Review Rating Calculator

How it is calculated

Sum of (star value × review count) ÷ total reviews

Interpret the result in context.

This is a simple arithmetic mean of the counts you provide. Review platforms may use different weighting or moderation. It does not establish authenticity, representativeness or a CXM Score. Do not combine sources without documenting the selection.

Keep the source, collection period and inclusion rules alongside the result. An arithmetic calculation cannot establish whether the data represents your customers or whether a change was caused by a particular initiative.

Choose the next question.

Use the result to decide what to investigate, then connect it to customer comments and operational observations. A single metric cannot describe the entire experience.