Using CXM.ca.

These terms explain the scope of this website and its information.

Website information

CXM.ca describes Customer Experience Management services and measurement concepts. Website information is general and does not constitute a completed assessment, certification or assurance about any organization.

Assessments and services

Sending an enquiry requests a conversation. It does not book a confirmed appointment or create a service agreement. Scope, deliverables and commercial terms must be agreed separately.

Score displays

Panels marked as illustrative examples contain sample values. They do not assess a real business and should not be used as a benchmark or endorsement. A scored assessment requires documented evidence and an approved methodology.

Respectful use

Use the website lawfully. Do not attempt to interfere with its operation, misuse its forms or submit information you are not authorised to share.

Content and corrections

Do not present CXM content or marks as your own or imply an endorsement that has not been given. Please report material errors or questions about these terms to info@cxm.ca.